Maintaining your accounts, passwords, and contact information in the Linode Manager is just as important as administering your Linode VPS. This guide shows you how to control access to the Linode Manager, update your contact information, and modify account passwords. Note that the information in this guide applies to the Linode Manager only, except for the section on resetting the root password.
You can grant other users access to the Linode Manager by creating accounts and assigning permissions to restrict access to certain areas of the control panel. Adding users and configuring permissions is useful for groups that need to grant all team members access to the Linode Manager, or organizations that just want their billing department to have a separate account to receive invoices and billing information.
Your account was automatically created when you signed up for Linode. If you will be the only person accessing the Linode Manager, you won't need to create any other user accounts.
When you add a user, you give that individual permission to log in to the Linode Manager and, depending on the access level they are assigned, receive email notifications. There are two types of users: Restricted users, who have limited access to the Linode Manager, and unrestricted users, who have full access.
Here's how to add a user to your Linode account:
If you granted the user full access, the account will be created and no further action is required. If you opted to restrict the user, follow the instructions in the next section.
Setting permissions restricts a user's access to certain areas of the Linode Manager. For example, you could limit a user to a single Linode and prevent them from removing the Linode or adding extra services. Don't worry - these settings aren't permanent. You can add or remove access for a user at any time in the future.
Here's how to set a user's access permissions:
Granting access to settings denoted with a dollar sign ($) will allow the user perform actions that incur billing costs, such as adding or resizing a Linode.
The user's permissions will be saved and effective immediately.
Did you forget your Linode Manager username? Recover it with the Forgot Username webpage. Here's how:
In a couple minutes, you'll receive an email message with your Linode Manager username.
You can permanently remove a user account from the Linode Manager. Here's how:
The account will be removed, and the user will no longer be able to access the Linode Manager.
Linode uses the contact information on file in your account to notify and bill you. Keep this information current to prevent service interruptions. It's especially important to keep your email address current.
Both the Account and My Profile webpages have a field for email address. The email addresses saved on these pages receive different notifications, as described in the following sections. If you are the only user, you should enter your email address on both webpages. If there are multiple users, verify that the primary account holder's email address is current on the Account webpage.
Use the Account webpage to update the contact information for the Linode account. The email address saved on this webpage receives invoices, receipts, and credit card expiration warnings. Support tickets are not sent to this email address.
Here's how to update the contact information and the email address on the Account webpage:
The account's contact information will be updated.
Use the My Profile webpage to modify the email address associated with your user account. The email address saved on this webpage receives IP whitelist warnings, password reset messages, and support tickets for services that you have permission to access. You may also receive invoices and receipts, if the primary account holder grants you access to that information.
Here's how to change your email address on the My Profile webpage:
Your profile's email account will be updated.
Creating strong passwords is essential to protecting your Linode and your Linode Manger account. If you suspect that an unauthorized user has gained access to one of your accounts, you should change the password immediately. Use the instructions in this section to change your Linode Manager password and reset the password for the root user on the Linode.
It's a good idea to periodically change the password for your Linode Manager user account. Here's how:
Your Linode Manager password will be changed.
Did you forget your Linode Manager password? Reset it with the Forgot Password webpage. Here's how:
If you've forgotten your Linode Manager username, see Recovering a Lost Username.
Follow the instructions in the email message to reset your password.
If you can't remember the password for the root user on a Linode, use the Linode Manager to reset it. Here's how:
Now you can use the new root user password to log in to your Linode. See Connecting to Your Linode for more information about connecting.
You can take additional steps to secure your Linode Manager account by enabling the two-factor authentication and IP address whitelisting features. You can also configure security event notifications and disable API access. For instructions, see the Security guide.
This guide is licensed under a Creative Commons Attribution-NoDerivs 3.0 United States License.
Last edited by Sharon Campbell on Monday, February 10th, 2014 (r4223).