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Accounts and Passwords

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Maintaining your accounts, passwords, and contact information in the Linode Manager is just as important as administering your Linode VPS. This guide shows you how to control access to the Linode Manager, update your contact information, and modify account passwords. Note that the information in this guide applies to the Linode Manager only, except for the section on resetting the root password.

Contents

Users and Permissions

You can grant other users access to the Linode Manager by creating accounts and assigning permissions to restrict access to certain areas of the control panel. Adding users and configuring permissions is useful for groups that need to grant all team members access to the Linode Manager, or organizations that just want their billing department to have a separate account to receive invoices and billing information.

Note

Your account was automatically created when you signed up for Linode. If you will be the only person accessing the Linode Manager, you won't need to create any other user accounts.

Adding a User

When you add a user, you give that individual permission to log in to the Linode Manager and, depending on the access level they are assigned, receive email notifications. There are two types of users: Restricted users, who have limited access to the Linode Manager, and unrestricted users, who have full access.

Here's how to add a user to your Linode account:

  1. Log in to the Linode Manager.
  2. Click the Account tab.
  3. Click the Users and Permissions tab.
  4. Enter your password and click Authenticate. The User Manager webpage appears.
  5. Select the Add a user link. The Edit User webpage appears.
  6. Enter a username for the user in the Username field.
  7. Enter a password for the user in the New Password fields.
  8. Enter the user's email address in the Email field.
  9. Select an access setting for the user's account. You can specify restrictions or grant the user full access to all of the settings in the Linode Manager.
  10. Click Save Changes.

If you granted the user full access, the account will be created and no further action is required. If you opted to restrict the user, follow the instructions in the next section.

Setting Permissions

Setting permissions restricts a user's access to certain areas of the Linode Manager. For example, you could limit a user to a single Linode and prevent them from removing the Linode or adding extra services. Don't worry - these settings aren't permanent. You can add or remove access for a user at any time in the future.

Here's how to set a user's access permissions:

  1. Click the Account tab.
  2. Click the Users and Permissions tab.
  3. Enter your password and click Authenticate. The User Manager webpage appears.
  4. Locate the user in the list and select the Edit Permissions link. The webpage shown below appears.
Configure permissions for a user in the Linode Manager.
  1. Select checkboxes in the Global Grants section to allow the user to add Linodes, Domains, and NodeBalancers to the account, create StackScripts, access all billing information, and cancel the entire account.

Note

Granting access to settings denoted with a dollar sign ($) will allow the user perform actions that incur billing costs, such as adding or resizing a Linode.

  1. Select checkboxes in the other sections to allow the user to access certain features and sections of the Linode Manager.
  2. When you have finished configuring the user's permissions, click Update Grants.

The user's permissions will be saved and effective immediately.

Recovering a Lost Username

Did you forget your Linode Manager username? Recover it with the Forgot Username webpage. Here's how:

  1. Visit the Forgot Username webpage.
  2. Enter your email address in the Email field.
  3. Click Submit.

In a couple minutes, you'll receive an email message with your Linode Manager username.

Removing a User

You can permanently remove a user account from the Linode Manager. Here's how:

  1. Click the Account tab.
  2. Click the Users and Permissions tab.
  3. Authenticate with your Linode Manager password. The User Manager webpage appears.
  4. Locate the user in the list and select the Remove link. A warning appears asking you to confirm that you want to delete the user.
  5. Click Yes. Delete!

The account will be removed, and the user will no longer be able to access the Linode Manager.

Email Addresses and Contact Information

Linode uses the contact information on file in your account to notify and bill you. Keep this information current to prevent service interruptions. It's especially important to keep your email address current.

Both the Account and My Profile webpages have a field for email address. The email addresses saved on these pages receive different notifications, as described in the following sections. If you are the only user, you should enter your email address on both webpages. If there are multiple users, verify that the primary account holder's email address is current on the Account webpage.

Updating Contact Information

Use the Account webpage to update the contact information for the Linode account. The email address saved on this webpage receives invoices, receipts, and credit card expiration warnings. Support tickets are not sent to this email address.

Here's how to update the contact information and the email address on the Account webpage:

  1. Click the Account tab.
  2. Click the Contact Info tab.
  3. Update the contact information for the account and the email address, if necessary.
  4. Click Save Changes.

The account's contact information will be updated.

Changing Your Email Address

Use the My Profile webpage to modify the email address associated with your user account. The email address saved on this webpage receives IP whitelist warnings, password reset messages, and support tickets for services that you have permission to access. You may also receive invoices and receipts, if the primary account holder grants you access to that information.

Here's how to change your email address on the My Profile webpage:

  1. Select the My Profile link.
  2. Enter your password and click Authenticate.
  3. In the My Profile tab, enter your email address in the New Email field.
  4. Click Change Email.

Your profile's email account will be updated.

Passwords

Creating strong passwords is essential to protecting your Linode and your Linode Manger account. If you suspect that an unauthorized user has gained access to one of your accounts, you should change the password immediately. Use the instructions in this section to change your Linode Manager password and reset the password for the root user on the Linode.

Changing Your Linode Manager Password

It's a good idea to periodically change the password for your Linode Manager user account. Here's how:

  1. Select the My Profile link.
  2. Enter your password and click Authenticate.
  3. Select the Password & Authentication tab.
  4. Enter a new password in both of the New Password fields.
  5. Optional: Set an expiration date for your password by selecting a value from the Expires menu. When the password expires, you'll be prompted to reset it at login.
  6. Click Change Password.

Your Linode Manager password will be changed.

Resetting Your Linode Manager Password

Did you forget your Linode Manager password? Reset it with the Forgot Password webpage. Here's how:

  1. Visit the Forgot Password webpage.
  2. Enter your username in the Username field.

Note

If you've forgotten your Linode Manager username, see Recovering a Lost Username.

  1. Check your email for a message containing further instructions.

Follow the instructions in the email message to reset your password.

Resetting the Root Password

If you can't remember the password for the root user on a Linode, use the Linode Manager to reset it. Here's how:

  1. Click the Linodes tab. A list of your Linodes appears.
  2. Select a Linode. The Linode's dashboard appears.
  3. Click Shut down to turn off your Linode. Monitor the Host Job Queue for a message indicating that your Linode has shut down.
  4. Click the Rescue tab. The rescue webpage appears.
  5. Select your primary disk image from the Filesystem menu.
  6. Enter a new password for the root user in the New Password field.
  7. Click Reset Root Password. The Linode's dashboard appears.
  8. Click Boot to turn on your Linode.

Now you can use the new root user password to log in to your Linode. See Connecting to Your Linode for more information about connecting.

Next Steps

You can take additional steps to secure your Linode Manager account by enabling the two-factor authentication and IP address whitelisting features. You can also configure security event notifications and disable API access. For instructions, see the Security guide.

Creative Commons License

This guide is licensed under a Creative Commons Attribution-NoDerivs 3.0 United States License.

Last edited by Sharon Campbell on Monday, February 10th, 2014 (r4223).