If you're relatively new to Linux system administration, or just new to our platform, this guide will help address some of the most common questions we receive. If you've just created your first Linode account, please refer to our getting started guide first and return here once your Linode has been deployed.
By default, all Linodes are deployed with SSH enabled. This allows command line access through the shell. You can learn more about connecting to your Linode for the first time in the connecting to your Linode with SSH section of our getting started guide.
As you have full root access to your Linode, you're free to choose between a number of popular web servers to host your websites. If you'd like to install a full LAMP stack (including support for PHP/Perl/Python scripting and databases), our LAMP guides will explain each step of the process. If you'd just like to host a site that consists of static pages, these guides explain the installation of a few popular web server packages:
If you'd prefer to leave the management of your email to a third party, you may follow our Google Apps guide. Those desiring to operate their own mail server will find these guides helpful:
We provide a minimal base system install of the Linux distribution of your choice. Although there isn't a control panel installed by default, you're welcome to obtain and install one if you like. You may wish to try an open source control panel; we have numerous VPS control panel guides available to assist you with getting one installed.
Please note that we do not sell control panel licenses. If you decide you'd like to use a commercial product, you'll need to obtain a license for it separately.
By default, SSH is enabled on all newly deployed Linodes. You may use any file transfer program that supports the SFTP standard to upload files. We've created guides for some commonly used programs:
First and foremost, you might want to give the official Linode backup system a try. It's a fast, flexible, and cost-effective way to guard against data loss. That said, the old saying "you can never have too many backups" is certainly true. In case you'd like to "roll your own" solution, we've created guides that explain various ways of creating backups of your Linode's filesystems:
Please refer to our guide on Linux package management for distribution-specific instructions on getting software installed on your Linode. As you have full root access to your system, you're allowed to install anything that complies with our terms of service.
You may add an additional public IP address from the "Extras" tab in the Linode Manager. After you've added a new IP address, you must configure static networking and reboot your Linode before it can be used. Please note that we require technical justification for the issuance of new IP addresses; you may need to open a ticket from the "Support" tab of the Linode Manager explaining the reason for the new IP.
If you'd like to take advantage of our private networking feature, you may add a private IP to your Linode from the "Remote Access" tab of the Linode Manager. Private IP addresses are not publicly accessible, although they are accessible from other Linodes in the same datacenter. Although we take measures to prevent others from intercepting your private IP traffic, you may still wish to configure a firewall to allow access from only the Linodes that you operate.
You may use the "Reverse DNS" link on the "Remote Access" tab in the Linode Manager. Please note that the value you specify needs to match an A record or CNAME in DNS pointing to your Linode's IP address. It may take up to 48 hours for reverse DNS updates to take effect.
You may be running out of memory. Have a look at our troubleshooting guide for tips on diagnosing problems and easy steps for fixing common issues.
First, check to be sure that the service (SSH, HTTP, etc) you're trying to access is running. If your Linode runs a firewall, make sure you're allowing traffic to the desired destination. If this doesn't help, please submit a traceroute or the output of "mtr --report" to and from your Linode via the "Support" tab in the Linode Manager. You may need to use Lish if you're having problems reaching your Linode via normal networking.
Resizing your Linode is automated via the "Resize" tab in the Linode Manager, pending availability for the plan you wish to move to in your datacenter. If you're downgrading, please make sure you've resized your disk images to fit within your desired plan's disk space allocation before issuing the resize job.
You may use our speed test page to check latency and download speeds from your location to each of our datacenters. Many customers with a large Asia-Pacific presence find our Fremont, CA facility to work best, while those with a visitor base in Europe tend to prefer our London, UK or Newark, NJ datacenters.
Yes! Any time you'd like to transfer your Linode, you may open a ticket via the "Support" tab in the Linode Manager to request a DC migration. Your disk images and configuration profiles will move with your Linode, although your IP addresses will need to change. Once we stage your migration, you'll see a "migration pending" link in the Linode Manager, which you may use at your convenience to migrate your Linode.
For those just getting started with Linux systems, we've created a series of guides that will help explain basic concepts:
We always recommend consulting our excellent user community first when faced with a question that doesn't seem to be addressed in our documentation. That said, if you get stuck you may open a support ticket from the "Support" tab in the Linode Manager.
This guide is licensed under a Creative Commons Attribution-NoDerivs 3.0 United States License.
Last edited by Alex Fornuto on Thursday, February 13th, 2014 (r4240).