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Billing and Payments

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We've done our best to create straightforward billing and payment policies. Still have questions? Use this guide to learn how our hourly billing works and how to make payments, update your billing information, get referral credits, and remove services. If you have a question that isn't answered here, please feel free to contact support.

Contents

How Hourly Billing Works

All services are billed automatically at the end of the month. If you used a service for the entirety of the past month, you'll be billed the monthly cap amount for that service. If you used a service for only part of the past month, you'll be billed at the hourly rate for that service. If your usage during any given month hits the monthly cap for the service, hourly billing stops. You'll never be billed more than the monthly cap for any service, excluding bandwidth overages. In other words, if you've used a service for the entire month, you'll have a predictable amount on your bill.

Linode Cloud Hosting and Backups:

Linode Cloud Hosting and Backups Billing Rates
Service Hourly Rate Monthly Backups Hourly Rate Backups Monthly
Linode 2GB $0.03/hr $20/mo $0.008/hr $5/mo
Linode 4GB $0.06/hr $40/mo $0.015/hr $10/mo
Linode 8GB $0.12/hr $80/mo $0.03/hr $20/mo
Linode 16GB $0.24/hr $160/mo $0.06/hr $40/mo
Linode 32Gb $0.48/hr $320/mo $0.12/hr $80/mo
Linode 48GB $0.72/hr $480/mo $0.18/hr $120/mo
Linode 64GB $0.96/hr $640/mo $0.24/hr $160/mo
Linode 96GB $1.44/hr $960/mo $0.36/hr $240/mo

Additional Linode Services:

Additional Linode Services Billing Rates
Service Hourly Rate Monthly
Additional IP $0.0015/hr $1/mo
Linode Managed $0.15/hr $100/mo
NodeBalancer $0.03/hr $20/mo
Longview Pro 3 $0.03/hr $20/mo
Longview Pro 10 $0.06/hr $40/mo
Longview Pro 40 $0.15/hr $100/mo
Longview Pro 100 $0.30/hr $200/mo

Note

A large base amount of network transfer is included with all Linode plans, but exceeding that amount can result in a bandwidth overage charge beyond the monthly cap.

Viewing Current Balance

To view your current balance, follow the steps below. This shows you the sum of all Linode services used so far in the month, down to the hour.

  1. Log in to the Linode Manager.

  2. Select the Account tab.

  3. In the Account tab, in the Recent Billing Activity and Account Balance section, you can see the Current Balance:

    This customer has a $45.60 outstanding balance, shown next to the Current Balance.

Here, you can keep track of your outstanding balance. In the example above, the customer has used $45.60 worth of Linode services in the month so far. You can check this as frequently or infrequently as you wish. It gets updated every hour as you use and add Linode services.

Mid-Month Billing

You may receive a mid-month bill from Linode if you reach a certain threshold of Linode services used within a single month. For many users, this amount will be $50.00, although your account history with Linode can adjust that amount. In general, a history of on-time payments to Linode will increase the threshold amount. In the example image in the previous section, the user received a mid-month bill for $50.16 on February 9th.

You may also receive a mid-month bill from Linode if you add more than 20 Linodes or NodeBalancers to your account. Again, this threshold can change based on your account history with Linode.

What does a mid-month bill mean? Your existing active services will stay active. However, you must pay the mid-month bill before you can activate additional Linode services. Once your payment is processed, you may continue adding new services.

If My Linode is Powered Off, Will I Be Billed?

If your Linode is powered off, but is still added as a service on your account, you will still be billed for it. This is because Linode maintains your saved data and reserves your ability to use other resources like RAM, transfer, etc. even when your Linode is powered off. You will be billed for any other active Linode service, such as Longview Pro or an extra IP, as well.

If you want to stop being billed for a particular Linode service, you need to remove it from your account entirely.

Payment Methods

We accept Visa, MasterCard, Discover, and American Express. We also accept checks and money orders (which must be in USD) made out to "Linode, LLC" and sent to our office address. Please contact support before paying with check or money order. Note that we do not accept bank/wire transfers, and we have no plans to support PayPal at this time.

If you overpay, credit will be applied to your account; this allows you to prepay if desired. Service credit is always used before charging the credit card on file for ongoing service.

Making a Payment

You can use the Linode Manager to pay an outstanding balance or prepay for Linode services. Here's how:

  1. Log in to the Linode Manager.
  2. Click the Account tab.
  3. Click the Make a Payment tab.
  4. Enter the amount of money you would like to pay in the Amount to Charge field.
  5. Enter the CVV number on the back of you credit card in the CVV field.
  6. Click Continue. A verification prompt appears.
  7. Click Charge Credit Card.

The payment may take a few minutes to be applied to your account. Click the Account subtab to view your new account balance.

Bandwidth Overages

If you exceed your monthly bandwidth quota, your account will be billed for $0.10/GB at the end of the current month.

Accessing Billing History

All of your billing history is stored in the Linode Manager. Here's how to access it:

  1. Log in to the Linode Manager.
  2. Select the Account tab.
  3. Select the Billing History tab.

Select an invoice to view the charges for a particular month. You can also download invoices in PDF format.

Referral Credits

You can receive service credit by referring new users to Linode. When you refer someone who maintains at least one active Linode for 90 days, your account will be issued a $20 service credit. Here's how to find your account referral code and URL:

  1. Log in to the Linode Manager.
  2. Select the my profile link.
  3. Select the Referrals tab.
  4. The referral code and URL are listed under the Referrals section. You can provide the code to friends and use the URL on your website to generate referrals.

Referral service credits must be used to purchase Linode services, and cannot be refunded as cash.

Updating Credit Card Information

Keep your credit card information up to date to prevent service interruptions. Here's how:

  1. Log in to the Linode Manager.
  2. Click the Account tab.
  3. Click the Update Credit Card tab.
  4. Enter your credit card number and the card's expiration date.
  5. Click Update Credit Card.

Your credit card information will be updated.

Note

If you have an outstanding balance, you will need to make a manual payment to bring your account up to date. See the Making a Payment section for more information.

Removing Services

Our services are provided without a contract, so you're free to remove services from your account at any time. Here's how:

  1. Log in to the Linode Manager.
  2. To remove a Linode from your account, click the Linodes tab, and then select the Remove link next to the Linode you want to remove.
  3. To remove extras from your account, click the Linodes tab, select a Linode, click the Extras tab, and then select the Remove link.
  4. To remove a NodeBalancer from your account, click the NodeBalancers tab, and then select the Remove link next to the NodeBalancer you want to remove.
  5. To remove the Linode Backup Service, please contact support.

Canceling Your Account

You can cancel your account and receive a refund. Here's how:

  1. Log in to the Linode Manager.
  2. Click the Accounts tab.
  3. At the bottom of the page, select the Cancel this Account link. The cancel account webpage appears.
  4. If you have a prepaid service credit on your account at the time of cancellation, you are entitled to a refund, minus a $5 processing fee. To request a refund, enter a note in the text field. Note that credits from sources other than prepaying cannot be refunded.
  5. Select the confirmation checkbox.
  6. Click the Cancel this Account Immediately checkbox.

Your account will be canceled and all of your services will be deactivated.

Note

You do not have to cancel your account to prevent recurring charges. Instead, you can remove all Linodes and services from your account via the Linodes tab in the Linode Manager. This will allow you to retain your Linode account. If you use Longview with non-Linode services, or want to keep your account name and history, you may find this to be a useful option. See the Removing Services section for more information.

More Information

If you've signed up before hourly billing, please check out our Prepaid Billing guide for more information.

Creative Commons License

This guide is licensed under a Creative Commons Attribution-NoDerivs 3.0 United States License.

Last edited by Alex Fornuto on Thursday, April 17th, 2014 (r4455).