We've done our best to create straightforward billing and payment policies. Still have questions? Use this guide to learn how our hourly billing works and how to make payments, update your billing information, get referral credits, and remove services. If you have a question that isn't answered here, please feel free to contact support.
All services are billed automatically at the end of the month. If you used a service for the entirety of the past month, you'll be billed the monthly cap amount for that service. If you used a service for only part of the past month, you'll be billed at the hourly rate for that service. If your usage during any given month hits the monthly cap for the service, hourly billing stops. You'll never be billed more than the monthly cap for any service, excluding bandwidth overages. In other words, if you've used a service for the entire month, you'll have a predictable amount on your bill.
Linode Cloud Hosting and Backups:
|Linode Cloud Hosting and Backups Billing Rates|
|Service||Hourly Rate||Monthly||Backups Hourly Rate||Backups Monthly|
Additional Linode Services:
|Additional Linode Services Billing Rates|
|Longview Pro 3||$0.03/hr||$20/mo|
|Longview Pro 10||$0.06/hr||$40/mo|
|Longview Pro 40||$0.15/hr||$100/mo|
|Longview Pro 100||$0.30/hr||$200/mo|
A large base amount of network transfer is included with all Linode plans, but exceeding that amount can result in a bandwidth overage charge beyond the monthly cap.
To view your current balance, follow the steps below. This shows you the sum of all Linode services used so far in the month, down to the hour.
Log in to the Linode Manager.
Select the Account tab.
In the Account tab, in the Recent Billing Activity and Account Balance section, you can see the Current Balance:
Here, you can keep track of your outstanding balance. In the example above, the customer has used $45.60 worth of Linode services in the month so far. You can check this as frequently or infrequently as you wish. It gets updated every hour as you use and add Linode services.
You may receive a mid-month bill from Linode if you reach a certain threshold of Linode services used within a single month. For many users, this amount will be $50.00, although your account history with Linode can adjust that amount. In general, a history of on-time payments to Linode will increase the threshold amount. In the example image in the previous section, the user received a mid-month bill for $50.16 on February 9th.
You may also receive a mid-month bill from Linode if you add more than 20 Linodes or NodeBalancers to your account. Again, this threshold can change based on your account history with Linode.
What does a mid-month bill mean? Your existing active services will stay active. However, you must pay the mid-month bill before you can activate additional Linode services. Once your payment is processed, you may continue adding new services.
If your Linode is powered off, but is still added as a service on your account, you will still be billed for it. This is because Linode maintains your saved data and reserves your ability to use other resources like RAM, transfer, etc. even when your Linode is powered off. You will be billed for any other active Linode service, such as Longview Pro or an extra IP, as well.
If you want to stop being billed for a particular Linode service, you need to remove it from your account entirely.
We accept Visa, MasterCard, Discover, and American Express. We also accept checks and money orders (which must be in USD) made out to "Linode, LLC" and sent to our office address. Please contact support before paying with check or money order. Note that we do not accept bank/wire transfers, and we have no plans to support PayPal at this time.
If you overpay, credit will be applied to your account; this allows you to prepay if desired. Service credit is always used before charging the credit card on file for ongoing service.
You can use the Linode Manager to pay an outstanding balance or prepay for Linode services. Here's how:
The payment may take a few minutes to be applied to your account. Click the Account subtab to view your new account balance.
If you exceed your monthly bandwidth quota, your account will be billed for $0.10/GB at the end of the current month.
All of your billing history is stored in the Linode Manager. Here's how to access it:
Select an invoice to view the charges for a particular month. You can also download invoices in PDF format.
You can receive service credit by referring new users to Linode. When you refer someone who maintains at least one active Linode for 90 days, your account will be issued a $20 service credit. Here's how to find your account referral code and URL:
Referral service credits must be used to purchase Linode services, and cannot be refunded as cash.
Keep your credit card information up to date to prevent service interruptions. Here's how:
Your credit card information will be updated.
If you have an outstanding balance, you will need to make a manual payment to bring your account up to date. See the Making a Payment section for more information.
Our services are provided without a contract, so you're free to remove services from your account at any time. Here's how:
You can cancel your account and receive a refund. Here's how:
Your account will be canceled and all of your services will be deactivated.
You do not have to cancel your account to prevent recurring charges. Instead, you can remove all Linodes and services from your account via the Linodes tab in the Linode Manager. This will allow you to retain your Linode account. If you use Longview with non-Linode services, or want to keep your account name and history, you may find this to be a useful option. See the Removing Services section for more information.
If you've signed up before hourly billing, please check out our Prepaid Billing guide for more information.
This guide is licensed under a Creative Commons Attribution-NoDerivs 3.0 United States License.
Last edited by Alex Fornuto on Thursday, April 17th, 2014 (r4455).