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Linode provides technical support services 24 hours a day, 7 days a week. Our support staff ensures the ability of the network, verifies that you can access your Linode, resolves performance issues with hosts, and works to fix any service-related issues you may be experiencing.

Contents

Prerequisites

Before contacting Linode support, use the following resources to try to resolve the issue on your own. If you can't resolve the issue after reviewing these resources, please feel free to contact us.

Contacting Linode Support

There are several ways to contact the support team. Please try creating a support ticket first. Here's how:

  1. Log in to the Linode Manager.
  2. Select the Support link.
  3. Select the Open a new Support Ticket link. The webpage shown below appears.
The Support ticket interface.
  1. Enter a summary of your issue in the Summary field.
  2. From the Regarding menu, select a option related to the issue you are reporting.
  3. Enter a description of the problem in the Description field. Please provide as many details as possible.
  4. Click Open Ticket.

Linode support staff will respond as soon as possible.

If you are having difficulty logging in to the Linode Manager and opening a support ticket, you can email Linode Support at support@linode.com. You can also call Linode 24 hours a day at (609) 380-7100 (international) or (855) 454-6633 (local). If your call is diverted to voice mail, please leave a detailed message explaining your problem. Your call will be returned as quickly as possible.

Reporting Abuse

Email abuse@linode.com to report network abuse, unauthorized access attempts, or spam originating from our servers. Please forward spam with the full headers intact, and include logs documenting unauthorized access.

Creative Commons License

This guide is licensed under a Creative Commons Attribution-NoDerivs 3.0 United States License.

Last edited by Sharon Campbell on Monday, August 26th, 2013 (r3630).